We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor.
Posted Jun 28, 2024 - 23:34 EDT
Update
Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
Users may notice the following: Unable to locate patients or contacts in the address book. Unable to upload and attach documents. Error message 'Unable to communicate with Updox queues..' Delay in syncing new or updated patient information from some EHRs.
Posted Jun 28, 2024 - 21:01 EDT
Update
Our team continues to investigate the service interruption with Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.
Users may notice the following: Unable to locate patients or contacts in the address book. Unable to upload and attach documents. Error message 'Unable to communicate with Updox queues..' Delay in syncing new or updated patient information from some EHRs.
Posted Jun 28, 2024 - 20:26 EDT
Update
Our team continues to investigate the service interruption with Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.
Users may notice the following: Unable to locate patients or contacts in the address book. Unable to upload and attach documents. Error message 'Unable to communicate with Updox queues..' Delay in syncing new or updated patient information from some EHRs.
Posted Jun 28, 2024 - 19:45 EDT
Update
Our team continues to investigate the service interruption with Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.
Users may notice the following: Unable to locate patients or contacts in the address book. Unable to upload and attach documents. Error message 'Unable to communicate with Updox queues..' Delay in syncing new or updated patient information from some EHRs.
Posted Jun 28, 2024 - 18:55 EDT
Identified
Updox is experiencing a disruption in service. Users may notice the following: Unable to locate patients or contacts in the address book. Uploads hanging. Error message 'Unable to communicate with Updox queues..' Delay in syncing new or updated patient information from some EHRs.
We are investigating the issue and will post updates every 30 minutes.