All Systems Operational

About This Site

Welcome to the status page for Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please visit https://www.updox.com/support if you have further questions about this alert.

General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.

Updox ? Operational
Fax Operational
90 days ago
99.92 % uptime
Today
Patient Portal Operational
Video Chat Operational
90 days ago
99.96 % uptime
Today
Video Chat Operational
90 days ago
99.9 % uptime
Today
Video Chat SMS Invites ? Operational
90 days ago
99.99 % uptime
Today
Video Chat Email Invites Operational
90 days ago
99.99 % uptime
Today
Appointment Reminders Operational
90 days ago
100.0 % uptime
Today
Quick Send SMS - Text Messaging Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Uptime
Fetching
Patient Portal Response Time
Fetching
Past Incidents
Jun 20, 2024

No incidents reported today.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024
Resolved - This incident has been resolved.
Jun 17, 16:44 EDT
Monitoring - We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Jun 17, 16:25 EDT
Identified - Updox is experiencing a disruption in service. Users may not be able to access documents and most functionality. We are investigating the issue and will post updates every 30 minutes.
Jun 17, 15:46 EDT
Resolved - We have implemented a fix for the slowness and the issue is resolved. We will continue to monitor. If you need further assistance, please visit https://www.updox.com/support/ and click the blue icon in the lower right to chat with support.
Jun 17, 14:25 EDT
Monitoring - We have implemented a fix for the slowness and the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Jun 17, 14:06 EDT
Update - Our team has determined the cause of the intermittent slowness and is working on a resolution with our data center vendor. We will continue to post updates. Thank you for your patience.
Jun 17, 12:48 EDT
Update - Our team continues to investigate the slowness within Updox and will continue to provide updates every 30 minutes. Thank you for your patience.
Jun 17, 12:01 EDT
Update - Our team continues to investigate the slowness within Updox and will continue to provide updates every 30 minutes. Thank you for your patience.
Jun 17, 11:26 EDT
Update - Our team continues to investigate the slowness within Updox and will continue to provide updates every 30 minutes. Thank you for your patience.
Jun 17, 11:19 EDT
Update - We are continuing to work on a fix for this issue.
Jun 17, 10:54 EDT
Update - We are continuing to work on a fix for this issue.
Jun 17, 10:50 EDT
Identified - We have identified that some users may experience slowness within Updox. We are investigating the issue and will post updates every 30 minutes.
Jun 17, 10:37 EDT
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024
Resolved - This incident has been resolved.
Jun 9, 14:23 EDT
Monitoring - We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Jun 9, 14:06 EDT
Identified - Updox is experiencing a disruption in service. Users may not be able to:
Upload and attach files
Send a fax
Print to Updox
Print to Fax
Inbound faxes may also be delayed. We are investigating the issues and will provide an update as soon as we have more information. Our apologies for any inconvenience this is causing.

Jun 9, 12:17 EDT
Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.