All Systems Operational

About This Site

Welcome to the status page for Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please visit https://www.updox.com/support if you have further questions about this alert.

General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.

Updox
Operational
Fax Operational
90 days ago
99.98 % uptime
Today
Patient Portal Operational
Video Chat Operational
90 days ago
100.0 % uptime
Today
Video Chat Operational
90 days ago
100.0 % uptime
Today
Video Chat SMS Invites
Operational
90 days ago
100.0 % uptime
Today
Video Chat Email Invites Operational
90 days ago
100.0 % uptime
Today
Appointment Reminders Operational
90 days ago
100.0 % uptime
Today
Quick Send SMS - Text Messaging Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Updox Database Maintenance Oct 3, 2023 21:00-22:30 EDT
Update - Maintenance will now be performed on October 3rd 2023 from 9:00 PM to 10:30 PM ET, instead of September 26th 2023.
Sep 11, 2023 - 16:35 EDT
Scheduled - The Updox Operations Team has identified a database maintenance window for 1.5 hours scheduled to start on October 3rd at 9:00 PM Eastern Time. The maintenance will be complete by 10:30 PM during our normal deploy window.
The Updox system and APIs may not be available for certain durations during this window.

We apologize for any inconvenience this may cause you and your customers, and we thank you for your understanding as we strive to provide the best service possible. If users continue to experience issues or delays once maintenance is complete, please contact support@updox.com.

Sep 08, 2023 - 10:30 EDT
Uptime
Fetching
Patient Portal Response Time
Fetching
Past Incidents
Oct 2, 2023

No incidents reported today.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023
Resolved - A fix has been implemented by our Fax Telecommunications provider. They do expect some delays to continue until they have cleared the queue of pending faxes.
We sincerely apologize for any impact this caused to you and your business.
If you require further assistance, please visit https://www.updox.com/support/.

Sep 18, 18:31 EDT
Identified - One of our Fax Telecommunication providers is experiencing delays on outbound faxes. Some outbound faxes may be delayed in reaching the recipients.

They are addressing the issue and will keep us updated on their efforts. We apologize for any inconvenience this causes to your business and we will keep you updated on their progress.

Sep 18, 15:16 EDT