All Systems Operational

About This Site

Welcome to the status page for Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please visit https://www.updox.com/support if you have further questions about this alert.

General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.

Uptime over the past 90 days. View historical uptime.
Updox Operational
Appointment Reminders Operational
90 days ago
100.0 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Fax Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
SMS Text Messaging Operational
90 days ago
100.0 % uptime
Today
Forms Operational
90 days ago
100.0 % uptime
Today
Patient Portal Operational
Quick Send SMS - Text Messaging Operational
90 days ago
100.0 % uptime
Today
Updox Payments Operational
90 days ago
100.0 % uptime
Today
Video Chat Operational
90 days ago
100.0 % uptime
Today
Video Chat Operational
90 days ago
100.0 % uptime
Today
Video Chat SMS Invites Operational
90 days ago
100.0 % uptime
Today
Video Chat Email Invites Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
Amazing Charts Operational
Practice Fusion Operational
Updox Central Application Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 27, 2026
Updox Login Issues (Single Sign On)
Resolved - We have implemented a fix for the Single Sign On error. All systems are operational at this time.
Mar 27, 14:11 EDT
Monitoring - We have implemented a fix for the Single Sign On error. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Mar 27, 14:09 EDT
Investigating - Practice Fusion, Dr. Chrono, and PointClickCare users may experience an error with Single Sign On (SSO). We are investigating and will post an update as soon as we have one available.

When logging in, please use a private browsing session. We apologize for the inconvenience, if you need any assistance getting logged in, please reach out to Updox Support at https://www.updox.com/support/
Mar 27, 13:29 EDT
Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026
Updox Fax Delays
Resolved - This incident has been resolved.
Mar 18, 13:00 EDT
Monitoring - The cause of the delays has been determined and our carrier has implemented a solution. We will continue to monitor for a full resolution.
Mar 18, 12:01 EDT
Update - The cause of the delays has been determined and our carrier has implemented a solution. We will continue to monitor for a full resolution.
Mar 18, 11:59 EDT
Update - We are continuing to investigate this issue.
Mar 18, 11:58 EDT
Update - We are continuing to investigate this issue.
Mar 18, 11:35 EDT
Investigating - We are experiencing a disruption of service with Updox Fax. We are working with our carrier to restore services as quickly as possible. You may experience issues with inbound fax delays or inability to retrieve fax confirmation pages. Updates will be provided as soon as they become available.
Mar 18, 10:41 EDT
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

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