All Systems Operational

About This Site

Welcome to the status page for Updox LLC.

If the Updox systems are experiencing an issue, a series of messages about the status and ongoing resolution will be broadcast from here. Subscribe today to get the alerts you need.

Please visit https://www.updox.com/support if you have further questions about this alert.

General maintenance is every Tuesday and Thursday between 9:00pm and 10:00pm ET, unless canceled. Interruption in service is not expected during these times.

Uptime over the past 90 days. View historical uptime.
Updox ? Operational
Fax Operational
90 days ago
99.98 % uptime
Today
Patient Portal Operational
Video Chat Operational
90 days ago
99.99 % uptime
Today
Video Chat Operational
90 days ago
99.98 % uptime
Today
Video Chat SMS Invites ? Operational
90 days ago
100.0 % uptime
Today
Video Chat Email Invites Operational
90 days ago
100.0 % uptime
Today
Appointment Reminders Operational
90 days ago
100.0 % uptime
Today
Quick Send SMS - Text Messaging Operational
90 days ago
100.0 % uptime
Today
3rd Party Services Operational
Amazing Charts Operational
Practice Fusion ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Uptime
Fetching
Patient Portal Response Time
Fetching
Nov 14, 2025

No incidents reported today.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025
Updox and Amazing Charts - Login and Patient Portal
Resolved - This incident has been resolved. If you need further assistance, please login to Updox and click on Help (in the lower right corner) to start a live chat or email support@updox.com.
Nov 11, 10:38 EST
Update - Our team is in communication with Amazing Charts and we continue to partner with them to investigate the issue. We will provide updates as they are available.
Nov 11, 07:52 EST
Update - Our team is in communication with Amazing Charts and we continue to partner with them to investigate the issue. We will provide updates as they are available.
Nov 10, 16:08 EST
Investigating - Updox is experiencing a disruption in service for a subset of users. Amazing Charts users may not be able to access the Updox application, as well as send items to Patient Portal. We are partnering with Amazing Charts to investigate the issue and we will continue to provide updates as they are available.
Nov 7, 15:39 EST
Nov 10, 2025
System Unavailable
Resolved - This incident has been resolved.
Nov 10, 16:03 EST
Monitoring - We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Nov 10, 14:34 EST
Investigating - Updox is experiencing a disruption in service. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.
Nov 10, 14:20 EST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
System Degradation
Resolved - This incident has been resolved.
Nov 7, 12:30 EST
Monitoring - We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Nov 7, 12:09 EST
Update - Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
Nov 7, 10:49 EST
Identified - Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
Nov 7, 09:44 EST
Update - Our team continues to investigate the service interruption within Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.
Nov 7, 09:11 EST
Investigating - Updox is experiencing a disruption in service. Users may not be able to access the application or may experience slowness. We are investigating the issue and will post updates every 30 minutes.
Nov 7, 08:35 EST
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:00 EST
Scheduled - The Updox operations team will be performing system maintenance beginning Thursday, November 6th, 2025, at 11:00 PM ET. During this time, the Updox system and APIs may be unavailable. The maintenance is expected to last 6 hours and will conclude on Friday, November 7th, 2025, at 5:00 AM ET. We apologize for any inconvenience and appreciate your understanding. If assistance is needed after the maintenance is complete, please email support@updox.com.
Nov 4, 15:28 EST
Nov 6, 2025
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

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