System Degradation

Incident Report for Updox

Resolved

This incident has been resolved.

Posted Jul 03, 2025 - 12:42 EDT

Monitoring

We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved within 30 minutes.

Posted Jul 03, 2025 - 12:35 EDT

Investigating

Updox is experiencing a disruption in service. Users may not be able to access the application or may experience degraded service. We are investigating the issue and will post updates every 30 minutes.

Posted Jul 03, 2025 - 12:19 EDT

This incident affected: Updox, Fax, Patient Portal and Video Chat (Video Chat).