This incident has been resolved. If you require further assistance, please contact support by visiting https://www.updox.com/support/.
Posted Feb 01, 2024 - 08:19 EST
Monitoring
A fix has been implemented and functionality has been restored. We will continue to monitor the system. We sincerely apologize for any impact this caused to you and your business. If you require further assistance, please visit https://www.updox.com/support/. Support is available Monday through Friday 8:00 AM to 6:00 PM ET.
Posted Jan 31, 2024 - 20:05 EST
Update
Our technical operations team has identified an issue impacting the Updox web app and APIs. The APIs have recovered. Users may still have issues accessing the patients and contacts in the address book. We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.
Posted Jan 31, 2024 - 18:48 EST
Identified
Our technical operations team has identified an issue impacting the Updox web app and APIs. We sincerely apologize for any inconvenience this causes to your business and will keep you updated on our progress.
Posted Jan 31, 2024 - 16:53 EST
This incident affected: Updox, Fax, Patient Portal and Video Chat (Video Chat).