We have completed the planned maintenance and experienced a 3 minute temporary outage during the cutover. Thank you for your patience. The team continues to monitor performance and networking prior to marking the incident resolved.
Posted May 31, 2025 - 00:06 EDT
Update
Thank you for your patience. To permanently resolve the intermittent outages caused by the faulty hardware, we will be performing a hardware upgrade during a scheduled maintenance window.
Maintenance Window: May 30th 10.00PM ET to 30th May 12.00AM ET Expected Impact: Temporary service unavailability
Our team is working to complete this upgrade as quickly and safely as possible to restore full reliability. We appreciate your continued understanding and will provide updates once the maintenance is complete.
Posted May 30, 2025 - 14:02 EDT
Update
We’re aware of the temporary outage that has been occurring every few hours since yesterday. This downtime is due to a faulty hardware component, and our team is addressing it with urgency. We understand how important uptime is to you and apologize for the inconvenience.
Posted May 29, 2025 - 12:46 EDT
Monitoring
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. We recognize the same issue has occurred several times this week and apologize for the inconvenience. We will share more information and timelines shortly but are working to replace network hardware causing issues as fast as possible.
Posted May 29, 2025 - 09:54 EDT
Investigating
We are currently investigating this issue.
Posted May 29, 2025 - 09:01 EDT
Monitoring
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor.
Posted May 28, 2025 - 12:56 EDT
Identified
Our team has determined the cause of the service interruption within Updox and is working on a resolution. Thank you for your patience.
Posted May 28, 2025 - 12:36 EDT
Investigating
Updox is experiencing a disruption in service. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.
Posted May 28, 2025 - 12:01 EDT
Monitoring
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor.
Posted May 28, 2025 - 09:34 EDT
Identified
Our team has determined the cause of the service interruption within Updox and is working on a resolution. Thank you for your patience.
Posted May 28, 2025 - 09:15 EDT
Investigating
Updox is experiencing a disruption in service. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.
Posted May 28, 2025 - 08:59 EDT
This incident affects: Updox, Fax, Patient Portal, Appointment Reminders, Quick Send SMS - Text Messaging and Video Chat (Video Chat, Video Chat SMS Invites, Video Chat Email Invites).