Video Chat Text Message Invite / Secure Text Delivery Delays

Incident Report for Updox

Resolved

This incident has been resolved.

Posted Jan 18, 2022 - 08:47 EST

Monitoring

A fix has been implemented by our carrier partner and we are monitoring the results.

Posted Jan 14, 2022 - 17:15 EST

Update

We are currently experiencing delays with Video Chat invites sent via text message and Secure Text. Our Team is working with our carrier partner to resolve the issue. In the meantime, you may send Video Chat invites via email.
We apologize for any inconvenience this causes and will keep you updated on our progress.

Posted Jan 14, 2022 - 10:53 EST

Investigating

We are currently experiencing delays with Video Chat invites sent via text message. Our Team is working with our carrier partner to resolve the issue. In the meantime, you may send Video Chat invites via email.

Posted Jan 14, 2022 - 10:22 EST

This incident affected: Updox.