All Systems Operational
Updox ? Operational
Patient Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Uptime
Fetching
Patient Portal Response Time
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Past Incidents
Jan 21, 2022

No incidents reported today.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022
Resolved - This incident has been resolved.
Jan 18, 08:47 EST
Monitoring - A fix has been implemented by our carrier partner and we are monitoring the results.
Jan 14, 17:15 EST
Update - We are currently experiencing delays with Video Chat invites sent via text message and Secure Text. Our Team is working with our carrier partner to resolve the issue. In the meantime, you may send Video Chat invites via email.
We apologize for any inconvenience this causes and will keep you updated on our progress.
Jan 14, 10:53 EST
Investigating - We are currently experiencing delays with Video Chat invites sent via text message. Our Team is working with our carrier partner to resolve the issue. In the meantime, you may send Video Chat invites via email.
Jan 14, 10:22 EST
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022
Resolved - This incident has been resolved.

If you are still having trouble, please contact Support by visiting Updox.com/support and click on the blue icon in the lower right corner to chat with a live-chat representative.
Jan 11, 08:27 EST
Investigating - We are currently experiencing latency and document images not loading in the Updox inbox. Users may also experience trouble logging in. Our Engineering Team is aware and currently investigating the issue. We apologize for any impact this causes to your business and will keep you updated on our progress.
Jan 11, 08:15 EST
Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.