All Systems Operational
Updox ? Operational
Patient Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Datacenter Expansion Sep 26, 04:00-05:00 EDT
Updox operations will be performing datacenter maintenance on the 26th of September at 4:00 AM EST. We will be expanding the range of IP addresses our system uses. This maintenance will not require downtime, but may impact any customers who whitelist our IP addresses.

Currently our provided services are 198.167.186.192/27
On September 26th we will be expanding to 198.167.186.224/27

If you whitelist our services please make sure you have added these addresses prior to September 26, 2021.

If you have any questions please contact support@updox.com or visit updox.com/support and click on the blue chat icon in the lower right corner to chat with a live-chat representative, Monday - Friday 8am - 6pm ET.
Posted on Aug 31, 08:53 EDT
Uptime
Fetching
Patient Portal Response Time
Fetching
Past Incidents
Sep 23, 2021

No incidents reported today.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - Our Engineers have identified the issue and we are continuing to monitor the system for performance degradation.

If you do experience any further trouble, please contact support by visiting Updox.com/support and click on the chat icon in the lower right corner to speak with a live-chat representative.
Sep 13, 08:38 EDT
Monitoring - Our Engineers have identified the issue and we are continuing to monitor the system for performance degradation.
Sep 8, 16:36 EDT
Identified - Our Engineers have identified the issue and we are continuing to monitor the system for performance degradation.

If you do experience any further trouble, please contact support by visiting Updox.com/support and click on the chat icon in the lower right corner to speak with a live-chat representative.
Sep 7, 17:19 EDT
Investigating - Our Engineers are aware of continued system latency and degraded performance. We are currently investigating and working toward a resolution. We apologize for any inconvenience this may cause.

If you have any questions, please visit Updox.com/support and click on the chat icon in the lower right corner to speak with a live-chat representative.
Sep 7, 10:04 EDT
Monitoring - A fix has been implemented and we are continuing to monitor the system.
If you do experience further trouble, please contact support by visiting Updox.com/support and click on the chat icon in the lower right corner to speak with a live-chat representative.
Aug 31, 12:16 EDT
Investigating - Our Engineers are aware of system latency and degraded performance. We are currently investigating and working toward a resolution.
We apologize for any inconvenience this may cause.

If you have any questions, please visit Updox.com/support and click on the chat icon in the lower right corner to speak with a live-chat representative.
Aug 31, 11:38 EDT
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.