System Performance

Incident Report for Updox

Resolved

This incident has been resolved.

Posted Sep 30, 2021 - 08:30 EDT

Monitoring

Our Engineering team has identified the issue, a fix has been implemented and we are monitoring the results.

If you do experience any further slowness or degraded system performance, please contact support by visiting Updox.com/support and click on the chat icon in the lower right corner to speak with a live-chat representative.

Posted Sep 29, 2021 - 15:37 EDT

Investigating

Our Engineering team is currently investigating reports of system slowness and error messages in the Updox Inbox. We apologize for any impact this causes to your business and will keep you updated on our progress.

Posted Sep 29, 2021 - 15:21 EDT

This incident affected: Updox and Patient Portal.